Privacy Policy

Last updated: August 2025 

Introduction

At The Frosali Group SL, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. By using our website, Kajabi-hosted products, or any of our services, you agree to the terms of this Privacy Policy.


Information We Collect

We collect and process the following data through our main site, email systems, and Kajabi platform:

  • Personal Identification Information: Name, email address, phone number, and other contact details.

  • Payment Information: Billing details and payment method information processed securely via Kajabi’s integrated payment providers (e.g., Stripe, PayPal).

  • Communication Data: Messages, feedback, and interactions with us via Kajabi forms, email, or other communication channels.

  • Usage Data: Information about how you interact with our website and Kajabi-hosted products, including IP address, browser type, location data, and usage patterns.


How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our coaching, retreat, and Kajabi-hosted digital products

  • To communicate with you about bookings, coaching, product access, or account information

  • To process payments and issue confirmations or receipts

  • To improve our offerings, customer journey, and user experience across platforms

  • To send marketing materials, retreat updates, or product news (only with your consent)


Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as legally required. Kajabi may store your course or membership data in accordance with their own retention policies.


Sharing Your Data

We do not sell or rent your personal data to third parties. We may share your data with trusted service providers, including:

  • Kajabi (our course and product delivery platform)

  • Payment processors like Stripe or PayPal

  • Email marketing providers such as Kajabi Email, or other third-party tools we use for newsletters and updates

All third parties are contractually obligated to protect your data and act only on our instructions.


Security of Your Data

We take appropriate technical and organizational measures to protect your personal data against unauthorised access, misuse, loss, or destruction. Kajabi also employs industry-standard security to safeguard your data.


Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of Access – Request access to your data

  • Right to Rectification – Ask us to correct inaccurate or incomplete data

  • Right to Erasure – Request your data be deleted (with some exceptions)

  • Right to Restrict Processing – Ask us to pause use of your data

  • Right to Data Portability – Request your data be sent elsewhere

  • Right to Object – Opt out of data use for specific purposes, including direct marketing

To exercise any of these rights, contact us at [email protected]


Kajabi-Specific Note

Our digital products, courses, memberships, and automated emails may be hosted or delivered through Kajabi, a US-based platform that complies with GDPR standards. Your personal data entered via Kajabi (including login credentials, product access, and course progress) is securely stored and governed by both our policy and Kajabi's own privacy standards.


Coaching Services Disclaimer

Our coaching programs are not psychological or medical services. They are designed for personal development, leadership growth, and lifestyle transformation. If you are experiencing mental health concerns, we encourage you to seek support from a licensed professional.


Contact Us

For any questions or concerns regarding this Privacy Policy or your data:

The Frosali Group SL
Gran Via Puig des Castellet, 1, Bl. 6
07180 Santa Ponça, Balearic Islands, Spain
📧 [email protected]
đź“ž +34 605 81 09 99


Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted here. Continued use of our website or Kajabi products after any changes constitutes acceptance of the revised policy.